Frequently Asked Questions
How are the books selected?
We choose books ourselves very carefully for inclusion in our book subscription boxes and we read many titles in order to identify great books with a wide-ranging appeal. To help young readers diversify their reading material, we ensure a variety of books of different genres, with strong characters and topics that are well written with rich vocabulary. Usually the books we choose are newly or recently published. We will not include classic books or popular bestsellers, that people are likely to already own or have read.
Which level should I choose?
We offer unique book subscription boxes for three reader levels. The Junior Reader level targets young readers aged approximately 6 to 8 years old, and those selecting this level will receive shorter chapter books with more illustrations. If your child is not yet ready to read these books independently, they are also excellent for reading aloud together. Our Confident Reader level is suitable for children who are more comfortable in their independent reading, aged approximately 9 to 12. These book boxes contain books that are longer with content and themes more suited to slightly older readers. Our Mini Reader subscription box contains picture books rather than chapter books and targets younger readers aged approximately 3 to 5 years.
Can I change the reader level at any time?
Yes of course, it is never a problem to switch the reader level in your book subscription. All you need to do is email us at firstname.lastname@example.org and confirm which reader level you now require, and we will ensure that the next book box you receive is from the new reader level.
Can I purchase just one book box at a time?
Yes, you can browse our range of past book boxes if you would like to try just one box. Some of these are on special offer so you might even grab yourself a bargain!
What does the activity magazine feature?
We tailor-make our activity magazine so that all of the content relates to the book that it arrives with. Each magazine is designed to encourage discussion and further inquiry about the topics or themes of the book. The magazines contain a mixture of further information and activities, and may include book review questions, recipes, science and craft activities, trivia, word puzzles, writing or drawing challenges, and much more. We are always keen to hear from you with ideas or feedback about our activities!
Tell me more about the Family Value subscription.
Our Family Value subscription is ideal for siblings who might want to read the same book but have their own activity magazine, craft materials and gifts. Book boxes within a Family Value subscription contain one book but two of everything else.
How much does shipping cost?
Postage is included for shipping within Germany, shipping to other countries will incur a small additional delivery fee per book box, which varies according to destination. The shipping fee is calculated and applied at checkout, and ranges from €1,99 (Europe) to €4,99, for standard delivery.
When does my package arrive?
Our monthly book boxes are always posted mid-month. Our cut off date is 12th of each month, so if you subscribe after 12th June, for example, you would receive your first book box in July, but subscriptions purchased between 13th May and 12th June would receive the first book box in June. If you have any queries or a specific date in mind such as a birthday, please email us or advise us in the ‘notes’ section when you place your order.
Do the packages fit in the mailbox?
Yes they do! The book wraps that we use to protect our monthly book subscription packs are slim so generally our package will be delivered along with your regular post. Our book wraps and packaging are also 100% recyclable and FSC® certified, and printed with eco-friendly inks. We encourage you to recycle them!
Can I give a gift subscription?
Yes, you can add a gift message in the 'notes section' when you purchase any subscription, and we will add your message to a handwritten card to be included with the first book box. You can also select a pre-pay gift subscription which will not auto-renew, you will find the link for this here. Alternatively, you can also select from a range of gift cards.
Can I pause my subscription?
Yes, if you wish to pause your subscription for a month, or skip a renewal cycle, you can manage this in your account or simply email us at email@example.com
Can I cancel my subscription?
Of course, but please note that when you prepay in advance for either 1, 3, or 6 of our monthly book boxes, cancellation of these deliveries that have already been paid for is not possible, except for within 14 days of receiving your first book, (detailed in our terms and conditions). Our subscriptions auto-renew but you can login to your account and cancel the renewal of your subscription at any time. If you do wish to terminate your subscription, you should do this before 4th of the month as the auto-renew takes place on 5th. You will always receive an email notification before each auto-renewal.
Can I change my delivery address?
Yes, just email us at firstname.lastname@example.org to advise us of your change of address.
How do I submit a book review?
We love receiving reviews from our subscribers and we welcome them from children and young readers, and publish them regularly on our blog. If you would like to submit a book review about any title, simply email us at email@example.com.
If you have any further questions please don't hesitate to get in touch! You can email us at firstname.lastname@example.org